Excellent Staff makes an Excellent trip
But, the response from the local staff to these concerns was fantastic. After years of travel, I should be the first to say, every hotel cleaner is going to have an off day. Sure there are checks that can be in place but from time to time, these can get missed and in my case I had an early 1 PM check in to boot.
I want to congratulate the front desk team and especially Jessica who went out of her way to make sure that a tired travel writer’s or guests concerns were addressed professionally and promptly. The fridge was sparkling when I got back to the room, and I settled in for the later evening. I was a tad hungry and ordered a basic “Duffy’s Classic Burger” ½ hour before the service ended for the night. Again it did not seem to be my night as the burger came with the burger warm, but the blue cheese slice was cold and un-melted on a cold bun. Along with this there was no salt for the fries and they were very bland. This meant the ½ way finished; I just could not finish it.
The next day, I had multiple staff contact me to make sure that things were looked after correctly. The restaurant staff, I am sorry that I did not make note of her name, called and apologized for the meal and offered to make it right. I had just returned from a meal at my daughters choice of restaurants, “Henry’s House” and had even brought back desert. Thinking quickly, they offered a complimentary specialty coffee, which I thought was a touch of class.
Jessica caught me earlier in the lobby and personally apologized for the problems I had at that point and again offered to make it right which, through herself and the GM Jamie Bolduc, did so. Absolutely wonderful service and that personal down east caring that I never find elsewhere. I am sure it was Jessica that contacted the food staff to get sure i was satisfied. What great service.
I think I was in the same room as I had a few years ago and the renovations are first class. I love the suite design which is the same as before, of course, but they updated everything on the interior. The hardwood flooring is nice, still keeping carpet in the separate bedroom. The TV’s accept HDMI so I can feed my Google movie’s which is a plus and the overall design was excellent.
As far as the room itself, many resort level has never been this good. The bed was excellent. Multiple pillows on the a first class mattress, made for a great sleep. The bathroom had two doors and offered a TV in the mirror and a shower that had a huge shower head and still had plenty of pressure. Large enough that you could step in and out of the water flow as needed. Simply a wonderful start to the day. My only note on this is that if you like a cold drink, the ice machines are only located on the even-numbered floors. Knowing this ahead of time means you can simply ask one of these floors to make life the small bit better.
I guess my overall feeling this trip was this; could it have been better? In on sense, yes, since I had a few minor things go wrong, but in the greater sense, no. What really matters to me is the staff. If they care and look after you like they did here, then you could not ask for a better stay.
I tip my cyber hat and fully recommend this establishment to one and all.
Oh, I did not get the opportunity to use the pool / hot tub and exercise room, but I did go there and it looked very clean and welcoming. The exercise room had a number of elliptical machines which are my fav. 😉