Majestic Elegance Punta Cana, Bavro Beach, Dominican Republic
I have tried very hard to figure out how to describe this resort that was by far the best that we have ever stayed at. Was it the quality of detail, the majestic care of the resort? How do you describe a resort that goes above and beyond? A resort that not only gives you everything you would expect but so many things that you would simply not find anywhere else, period. How would you describe a resort that should have more stars than allowed?
Elegance. In this case Majestic Elegance. Can you tell we were impressed by this resort? Truly we were. Okay, this may sound over the top, but I have struggled for days on how to describe this place.
I am torn between writing this as praise to the staff and management and trying to convey how you too can have a wonderful vacation at this 10 star out of 5 star resort. I have to admit that at other resorts, we have always had a great time. My business is property management and real estate sales, so I am used to asking people their names. In this case, I think that this is part of the great service. The simple caring about others goes a long way. You go, you are open happy and meet new people and have a blast.
But the difference here is the staff, no, not just the staff. These folks have received great training and support from great management. I watched the management level personal walk around and interact making sure all is well. At restaurants, and the buffets, they are there, somewhat in the background greeting people and making sure that you are satisfied and happy.
I do want you to say hi to these great staff people but, I really did not find any staff that was not super friendly. We were in the club section so the staff included Clora, Ysandra and of course Felix and Mariano. Like in the restaurants, the staff at the bars and on the beach were never far from a supervisor / manager that was also making sure you had a great time.
Check out the photos of my wife, Judy on the beach. She wanted to get one picture of a staff and others literally RAN to get in the photo that turned out to be a series of 4 photo’s with Judy being lifted up by the girls. Again it all comes to great management that produces and maintains high standards that translate in to the great staff and a great experience for you.
I booked the plane separate from the resort. This was to be a special trip for our anniversary and I wanted to fly business class and to have an excellent Club room. (A post on travel points and flying business class verses pre-packaged vacations will be posted soon, if not already)
I did have a few questions and needed to arrange for transportation to the resort from the airport. I wrote to the resort and Raul Garcia Carpintero, Room division Manger promptly wrote back with everything arranged. When we landed, we had a driver with a sign for the resort with our name on it. After a quick smooth drive and no stopping at multiple resorts as on a bus, we were greeted by Junior, our butler who looked after our check in and took us to the bar for a relaxing drink. While there, several management personal were there and one made a formal introduction to me to Raul. What a nice touch to be able to shake the hand of the person that personally made me feel comfortable about coming to this resort.
The surprises just kept coming. Our door had a Happy Anniversary banner on it and chilled bubbly was waiting inside our room. Needless to say, we felt like we were in a little piece of paradise from the moment we arrived. I don’t want to make this a huge report, but the level of quality was perfect. We took a walk through paradise down to the Club Pool where they had Canadian Club (A blend of Canadian Rye Whiskey that is usually never found in the Dominican) there for the asking. Then off to rest in the sun and pool.
We could have reserved a Bailey bed and a few did that week, but there was no real need. In fact we went to the same spot all but one day as there was an ample supply. You could move the wicker pool beds around to get the perfect sunshine or let the palm tree leafs flicker over you in an extremely comfortable Bailey Bed. It was not a tough week. My hat is tipped again to the great staff who were on a constant walk up and down the pool either as a waiter delivering drinks or as management making sure there was nothing else you need. To give you an example of this, we brought a pool float and left it by the pool one night. The next day it was gone, but Benny walked by and in a flash he retrieved it from somewhere safe.
If you only go to the buffet, you will not run out of choices as the variety of food changes and all are delightful. This may sound like a broken record, but again the staff was great and management was there making sure all was perfect. Now, I do want to take a moment here to say, that this is a wonderful country, and the people working here as in any resort have families to feed and a small dollar tip goes a long way to help. So, yes, we tip with joy and gladness. It is our easy way of blessing the staff that work so hard to give this level of
over the top service. I urge you to tip all the people who you come into contact with, up front, not at the end of the meal. A dollar to the greeter, a dollar to the waiters with coffee and water. Three or four dollars and you have made an impact on the lives of 3 or 4 people who are giving their all to you. Also if you can learn just a few key Spanish phrases you will make their eyes light up. To say good morning instead of Hi or when they ask how are you to be able to answer them very good is a game changer. The greeter at the buffet lit up when we came through the door each day. I am so sorry that I do not remember her name, but she asked me in Spanish how I was after I answered her English question the first day in Spanish. She remembered that little detail and was delighted that we tried.
Of course, go to the other restaurants as well. The steak house was great. Look at the pictures to see how great the staff was here and yes I am a steak lover and it was extremely good.
My wife is a seafood lover and the lobster tail was far better than expected. (Remember we are from the east coast of Canada and get Rock Lobster cheap. This was warm water spiny lobster (no claws, really a different animal) and I was not expecting much, but the chef prepared this in excellent fashion.)
We spent days lying in the sun, walking the beach for what seemed like miles, meeting new friends, and just hanging out around the pool. Once we were relaxed we went swimming with the sharks which was fun, but did not compare to this resort. We were booked for another excursion the next day and we cancelled. Drive on a bus or stay in paradise, … real tough decision.
One of the reasons we booked the transportation separately is that on the day we leave, we like to enjoy the resort, not the airport so, we always end up taking a taxi to the airport as the buses leave way too early at all resorts. We got up, ate, went to the spa where my wife got her nails done and I relaxed with a full massage then we checked out of the room at noon, enjoyed a nice lunch and then went to get our cab. As we were leaving the staff and management were doing a professional photo shoot so they are all there to thank and say good-bye to. As we got in the cab, it just happened that all the management were out front talking. We waved good-bye and the entire management waved back. Knowing the level of care that Raul put into our trip I have to wonder …. Was that planned as well??
Go to the Majestic Elegance; if you are a couple 100% do the club (Adults only). It is worth the upgrade many times over. There are so many perks from free internet in the room to the managers party to the premium drinks, to the extra relation you will only only only find in the club section.
Please let me know if you found this review helpful. Look at the pictures, they do tell a story and feel free to contact me with questions, but really why ask me when the management makes it a point to write back look after your needs even before you book the trip. Cheers.
Room Tip: If you stay in the Club, ask ahead of time for the left side of the resort. This is where the management dinners and other club events take place. No biggie as it is only a 2 minute walk around the seafood restaurant.
Ask for Raul. Tell him I sent you and recommended the resort. So far, I know of over 40 people who have been here.