Luxury hotels are not just a place to sleep but an experience in themselves. From historic to modern, Majorca to Monaco here are 10 favourite Luxury Hotels featured on The Fabulous Times from the past two years. Whether you’re planning a weekend…
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I am finding a disturbing trend in the resort industry. It’s been known for awhile now that most people don’t really like a resort with 2,000 plus rooms in it. In fact the perfect maximum size seems to be between 6-750 rooms. If you find a resort with say 1-200 rooms, many people would expect to pay a premium for this type of location.
This is creating a dilemma for the resort operators that want to have as many people as possible per square metre of ground space as this means maximum revenues can be achieved. So what is “their” solution? It seems the trend is to still put up these mega resorts, but to simply divide them into smaller sections called … wait for it … Resorts!!
That’s right; they have a layout of say 2,000 rooms, running down to the beach. It has a centre pool area and specialty restaurants at the top and somewhere near the bottom. You know the ones I am talking about. Here is the Steak, the Italian, the Japanese, the Seafood, etc.
So here is what is happening. All the rooms to the left of the pools are called Resort “A” and the ones to the right of the resort are called Resort “B”. Now they can advertise a resort of 1,000 rooms instead of the 2,000 rooms. But wait, it gets better. This number is still too large for that magic figure, so they take the rooms closest to the beach and make them Premium and … you guessed it, these are now another Resort. Let’s say “C” and “D” of 250 rooms each. These rooms are usually “Adult Only” and come with Premium drinks a private small, sometimes very small private pool area and so on.
Now the main two resorts are now reduced to that magic number of 750 rooms each. Here is where it get’s nasty in my books. If, for the entire 2,000 rooms, there are say 7 specialty restaurants, they are available to everyone at all the “Resorts”. The same goes for the main pool area and sometimes the one pool swim up bar and other bars. So, what is advertised to us, the buyers of these rooms? They will tell the tour operator the following
- 750 rooms
- 7 specialty restaurants
- 2 buffet restaurants
- 8 bars (only one open at night in the main lounge area)
- 1 large swim up bar
- 1 Gym
- 1 Spa
- Beautiful beach area.
The problem is that this is all true except all of these services are being shared and sought after by 2,000 room guests or say 4,500 people.
4,500 people competing for
- Seating at the bar areas and show areas
- Spa appointments
- And a seat by the pool or beach.
Any experienced traveler knows in these situations, that if you have one person in your party that is an early riser, they are elected to travel to “your” spot and claim your chairs for the day with the old towel and book routine.
But, we, as innocent travelers arrive at our 750 room resort with all of the restaurants and amities, do not feel the need to rush down and select your reservations for the entire week and guess what happens? You are at the buffet for most of your trip, you missed the lobster that you saw in the picture and it takes you 4 days to figure out the towel and book routine.
Of course, the Premium section does not have to go to the main guest services to book the restaurants. They have a special number to call or a private guest services that will either book the restaurants for you or in some cases, sometimes depending on your tip in advance, will watch for a cancellation and get you in whatever night you want.
So, what do we do about all of this? Can we boycott it and expect it to change? On a trip I took last year to Mexico, this really became apparent to me and started me on this research. I called the resort and they said this is normal business, I called the tour operator and they said they cannot check on the facts sent to them from every resort and have to assume they are telling us the truth.
Well, that was a year ago and you will still find the same resorts advertized as smaller ones. With a very small amount of work, it is easy to figure out. The resorts do not hid it once you are there, so if you find pictures people take of the resort maps, of the names of the resorts as you drive in, you will pick up on this. As well all most any resort built more than 10 years ago is most likely a single resort. It is the newer ones that are constructed to take advantage of this.
To give you some examples of this, and yes, I know you are waiting for this part, let look at the Majestic / Colonial resorts in Punta Cana of an example of this done right. Here they have two resorts next to each other. I say next to because everything advertized as being in one resort is in that resort. There are no ads to my knowledge where they include any restaurants from the sister resort.
They have the Colonial and the Elegance resorts. Each has its own pool areas, their own restaurants, etc. but you can walk from on to the other easily.
In Mexico we have the newer style example. For example, you can book a room at the Grand Sunset Princess but, at least through Canadian tour operators, you cannot book a room or even have a hint that, across the pool the Grand Sunset Riviera exists. I just re-confirmed now and they still advertize that this resort has the following:
Property Amenities : • 672 Room(s) • 12 Pool(s) • Medical Centre ($) • Beauty Salon ($) • Air Conditioned Gym/ Fitness Centre • Jacuzzi • Kids pool • 11 Restaurant(s) • 9 Bar(s)
Once you arrive, you will discover that most of these are shared between over 2,100 rooms. To me, this just does not seem right and YOU need to be aware of this beforehand.
What can we really do? Check out the resorts. I strongly recommend that you read the reviews I have posted here at http://StevesTravelBlog.com and everyone’s reviews at TripAdvisor.com Spend one hour researching the Resort, not for what you want, but what you now know you do not want. Ask questions on blogs and you usually will receive answers quickly.
I hope this has helped you have a great upcoming vacation.
On a final note, I am not saying that you will not have a great time at these resorts. Most people have an awesome time, I just want you to get what you pay for. I would guess that up to 80% of travelers go for the fun in the sun, the more the better and only go indoors to grab a bite at the buffet and to sleep. It is for the ones that enjoy the extras and the atmosphere expected that may experience disappointment without this information. At the Resort(s) I am talking about in this article, the staff were all fantastic.
Enjoy, travel well, and I just might bump into you somewhere this spring season.
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In my last letter, I covered some of the basics on light travel packing. Now I want to share a few interesting things I discovered over the years.
Once you go to an area for five or more times, you will most likely buy less and less to bring back with you, In fact you may find yourself leaving more there then you bring back. Many times now we have packed in many different formats with thinking about what can we bring to benefit the locals to how we can save money on travel bags with those nasty airline fees.
So here are some helpful tips for different types of travelers. I hope you read my earlier article and think about how you can get your packing down to smaller amounts of bags. It might be from 4 to 2 or as my wife and I travel from two large to one small suitcase.
- For the traveler that loves to shop and will be buying something for all the Grand Kids, Friends and neighbors, let me suggest a few things. First try to get your own packing down to on average suite case. Then with a matched set of luggage, the real packed bag can fit inside of the larger one. If you can’t quite do that, you will find lots of room around the outside of the smaller bag to free form pack things like T-shirts, or other things that can be rolled.
With our set, we can even put a soft sided medium duffel bag on wheels. So if you are travelling somewhere new that you want to buy “stuff”, you will only pay the airlines for one bag on the way down and you will have the choice of one or more bags to hold the goodies and only pay for that portion on the extra bags.
- Now for people traveling to returning locations, you most likely can get away with the one bag and save in both directions, but I want to suggest that the more you know about a people group, the traits of a country, the more you can have an extra highlight by bringing things that people will really like.
Now, this is directed at the traveler that is going to one location, usually today this means an all-inclusive vacation that you will be staying at for a full week. In this case you will travel with two pages and do the double bag trick and return with one bag. Let me share with you some of the things that you might want to do. The first time we went to Cuba, we knew the basics that we could take for people. Ten years later we returned to Cuba and this time we did it a little differently.
Now before I get into this, you have to realize that we get a real kick on seeing faces light up and knowing that we gave them a few things that are sometimes hard to get there. It is not that they cannot afford to buy them, the resort staff are very highly paid in tips (and sometimes supporting large extended families), but they just cannot buy things that are extras.
So knowing that the staff in the rooms will change sometimes day to day once they know you have gifts and you will also meet a bunch of great staff in the restaurants, and on the resort in different area. So my wife spent all of a few extra dollars and went to the dollar store for gift bags and tissue paper to make up nice looking presents. The staff, were all so pleased with this and it really did make our trip better seeing the smiles.
I remember on the day we left, we asked if the people who were so friendly to us could meet with us for a little something. To our surprise, they were ALL there and lined up in a line to say good bye. It was very touching and it was so nice to have the gift bag concept ready to go so we could personalize each one.
- Finally, I want to switch gears to the Dominican Republic. How can we apply the same thing here? On one hand we have a country that still has a very low income level, but we are dealing with resort staff that really do make a good living compared to other countries.
One of the things that you will find here is the need to help the school systems. There are other writers that are trying to make a mark and tell you not to bring school supplies as the delivery of the supplies causes interruptions and actually hurts the system. All I can say is we have never experienced this and there is a right and a wrong way to do any of these outreach things.
In this case, I have to really tip my hat to a local company that supports one school each year. The school agrees to be interrupted in order to get the much needed supplies. Seems like a good trade off and everyone is on board with it. The company is Bavaro Runners. When you take their safari trip, and you let
them know you have school supplies, they will stop at one of more remote schools, away from the resorts that are really, truly in need of paper (heavy and costly to import), pencils, rulers, etc.
If you want to read more on this check out their “Giving Back Page”
I want to also recommend a good friend and one of the best guides they have. If you want to go this route and you are in the Punta Cana area, please ask for “MiMi” and tell him Steve from Canada sent you.
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No I am not talking the latest fashion trends, but rather some of the things you may not have considered. In this article, I will be talking about some tips for you that hopefully will make your travel better and even more rewarding than ever before.
There are different types of trips and your packing needs will vary depending on the trip. Over the years, my wife and I have decidedly downsized our packing style. Yes, the ladies still have their “things” that need to be packed and fashion dress is important. However, when you get down to the average week long get-a-way to an all-inclusive, you will find that you want to grab those extra ½ hours in the fun having fun instead of going back to the room to get dressed for a formal dinner. Even if you do, and I will only comment from the man’s perspective here, the dress code can be modified slightly and I have never been questioned at any restaurants for these things.
For example, I have a pair of brown pants that zipper off at the knee. I like wearing these comfortable pants with a nice but casual shirt on the plane. One of the main reasons I like this is that I can convert them to a pair of shorts on the plane before that lovely burst of hot island air hits you when the plane door opens. Yes, many of the smaller islands including the DM still disembark onto the tarmac, and it is blessing for those 4-8 minutes you are on the plane after the door opens.
More importantly, by doing this, I have a pair of short pants for the day excursions and if we go out for a meal where men are required to wear long pants, with a simple zip, I once again have long pants. Now, I know it is a po-pa and some will say that is just not right but here is the second thing I do. It has been over 10 years since I bothered to pack dress shoes for any vacation to the south. I know some will cringe, but I have to say we need to get over the little things in favor of having a good relaxing time.
Again leaving the cold, I dawn my socks and then put on my sandals. My logic for this is twofold, First, once you are on board, you can ditch the socks as you are “indoors” as socks and dress shoes don’t really work with short pants and two, it is enough for me to wear this when going out to dinner where open toed sandals are not permitted. I have to admit I have gone to the steak house many years ago at one resort when it was very hot and humid where they told me I need at least socks. I was determined not to wear my dress shoes for some reason, I went back and put socks on and then my sandals and never looked back.
I tell you this so that you will see it is more important to bring 3 bathing suits a few tops and go and have fun. We have gone from two suitcases, to one large one to one small suitcase, but we also take more with us then we bring back.
Remember I said it depends on your destination on what you will bring? We like to bring presents for the people that work at the resorts. If you do a little research, it is not too hard to figure out what the local employees would appreciate. For example, we may not realize thisand it will only apply for my readers that are allowed to travel to Cuba, but in this country, even things like tooth brushes and toothpaste we very welcome. Even if they have the money to spend on such things, many times, it would just not be something that is available in the local stores.
Although we do leave money as well, be aware that in many places money is not a tip for that person, but for the workers as a whole. I have heard of some very bad reports including the establishment taking and then giving out after their cut.
Each country will have need of different things. Again in Cuba it is the things that they cannot get their as in basic useful things. I remember at a restaurant one night, the fellow cutting the beef could not speak very good English. Word must of gotten around about us because he asked if we had any “smelly smelly” for his wife and daughter. We did have some things and the next day we happy gave what we had. What I was not expecting was the follow up to this.
I saw him several days laterand he was so happy to see us. Sharing that his family was delighted with the giftsand he asked us to come to his station that night. We did soand he produced a small box of cigars, someone in his family owned this small plantation and he wanted me to have this. I have learned over the years to never say no in this situation as it would be considered an insult so I accepted, but still I think about the fact that I gave him something they could not get, but it must of still cost him a lot to gift back what he could.
To finish with Cuba, other things that are hard to come by are Flip Flops, Kids toys, colouring books and crayons. It is also very important to make up little cards where you say that these things (listing them) are a gift from you and write in the name of the person you are giving it too. Without this management may take these things as well.
In my next post I will look at the very different DMR, things that make great gifts everywhere and some thoughts to make that plane ride even better.
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Majestic Elegance Punta Cana, Bavro Beach, Dominican Republic
I have tried very hard to figure out how to describe this resort that was by far the best that we have ever stayed at. Was it the quality of detail, the majestic care of the resort? How do you describe a resort that goes above and beyond? A resort that not only gives you everything you would expect but so many things that you would simply not find anywhere else, period. How would you describe a resort that should have more stars than allowed?
Elegance. In this case Majestic Elegance. Can you tell we were impressed by this resort? Truly we were. Okay, this may sound over the top, but I have struggled for days on how to describe this place.
I am torn between writing this as praise to the staff and management and trying to convey how you too can have a wonderful vacation at this 10 star out of 5 star resort. I have to admit that at other resorts, we have always had a great time. My business is property management and real estate sales, so I am used to asking people their names. In this case, I think that this is part of the great service. The simple caring about others goes a long way. You go, you are open happy and meet new people and have a blast.
But the difference here is the staff, no, not just the staff. These folks have received great training and support from great management. I watched the management level personal walk around and interact making sure all is well. At restaurants, and the buffets, they are there, somewhat in the background greeting people and making sure that you are satisfied and happy.
I do want you to say hi to these great staff people but, I really did not find any staff that was not super friendly. We were in the club section so the staff included Clora, Ysandra and of course Felix and Mariano. Like in the restaurants, the staff at the bars and on the beach were never far from a supervisor / manager that was also making sure you had a great time.
Check out the photos of my wife, Judy on the beach. She wanted to get one picture of a staff and others literally RAN to get in the photo that turned out to be a series of 4 photo’s with Judy being lifted up by the girls. Again it all comes to great management that produces and maintains high standards that translate in to the great staff and a great experience for you.
I booked the plane separate from the resort. This was to be a special trip for our anniversary and I wanted to fly business class and to have an excellent Club room. (A post on travel points and flying business class verses pre-packaged vacations will be posted soon, if not already)
I did have a few questions and needed to arrange for transportation to the resort from the airport. I wrote to the resort and Raul Garcia Carpintero, Room division Manger promptly wrote back with everything arranged. When we landed, we had a driver with a sign for the resort with our name on it. After a quick smooth drive and no stopping at multiple resorts as on a bus, we were greeted by Junior, our butler who looked after our check in and took us to the bar for a relaxing drink. While there, several management personal were there and one made a formal introduction to me to Raul. What a nice touch to be able to shake the hand of the person that personally made me feel comfortable about coming to this resort.
The surprises just kept coming. Our door had a Happy Anniversary banner on it and chilled bubbly was waiting inside our room. Needless to say, we felt like we were in a little piece of paradise from the moment we arrived. I don’t want to make this a huge report, but the level of quality was perfect. We took a walk through paradise down to the Club Pool where they had Canadian Club (A blend of Canadian Rye Whiskey that is usually never found in the Dominican) there for the asking. Then off to rest in the sun and pool.
We could have reserved a Bailey bed and a few did that week, but there was no real need. In fact we went to the same spot all but one day as there was an ample supply. You could move the wicker pool beds around to get the perfect sunshine or let the palm tree leafs flicker over you in an extremely comfortable Bailey Bed. It was not a tough week. My hat is tipped again to the great staff who were on a constant walk up and down the pool either as a waiter delivering drinks or as management making sure there was nothing else you need. To give you an example of this, we brought a pool float and left it by the pool one night. The next day it was gone, but Benny walked by and in a flash he retrieved it from somewhere safe.
If you only go to the buffet, you will not run out of choices as the variety of food changes and all are delightful. This may sound like a broken record, but again the staff was great and management was there making sure all was perfect. Now, I do want to take a moment here to say, that this is a wonderful country, and the people working here as in any resort have families to feed and a small dollar tip goes a long way to help. So, yes, we tip with joy and gladness. It is our easy way of blessing the staff that work so hard to give this level of
over the top service. I urge you to tip all the people who you come into contact with, up front, not at the end of the meal. A dollar to the greeter, a dollar to the waiters with coffee and water. Three or four dollars and you have made an impact on the lives of 3 or 4 people who are giving their all to you. Also if you can learn just a few key Spanish phrases you will make their eyes light up. To say good morning instead of Hi or when they ask how are you to be able to answer them very good is a game changer. The greeter at the buffet lit up when we came through the door each day. I am so sorry that I do not remember her name, but she asked me in Spanish how I was after I answered her English question the first day in Spanish. She remembered that little detail and was delighted that we tried.
Of course, go to the other restaurants as well. The steak house was great. Look at the pictures to see how great the staff was here and yes I am a steak lover and it was extremely good.
My wife is a seafood lover and the lobster tail was far better than expected. (Remember we are from the east coast of Canada and get Rock Lobster cheap. This was warm water spiny lobster (no claws, really a different animal) and I was not expecting much, but the chef prepared this in excellent fashion.)
We spent days lying in the sun, walking the beach for what seemed like miles, meeting new friends, and just hanging out around the pool. Once we were relaxed we went swimming with the sharks which was fun, but did not compare to this resort. We were booked for another excursion the next day and we cancelled. Drive on a bus or stay in paradise, … real tough decision.
One of the reasons we booked the transportation separately is that on the day we leave, we like to enjoy the resort, not the airport so, we always end up taking a taxi to the airport as the buses leave way too early at all resorts. We got up, ate, went to the spa where my wife got her nails done and I relaxed with a full massage then we checked out of the room at noon, enjoyed a nice lunch and then went to get our cab. As we were leaving the staff and management were doing a professional photo shoot so they are all there to thank and say good-bye to. As we got in the cab, it just happened that all the management were out front talking. We waved good-bye and the entire management waved back. Knowing the level of care that Raul put into our trip I have to wonder …. Was that planned as well??
Go to the Majestic Elegance; if you are a couple 100% do the club (Adults only). It is worth the upgrade many times over. There are so many perks from free internet in the room to the managers party to the premium drinks, to the extra relation you will only only only find in the club section.
Please let me know if you found this review helpful. Look at the pictures, they do tell a story and feel free to contact me with questions, but really why ask me when the management makes it a point to write back look after your needs even before you book the trip. Cheers.
Room Tip: If you stay in the Club, ask ahead of time for the left side of the resort. This is where the management dinners and other club events take place. No biggie as it is only a 2 minute walk around the seafood restaurant.
Ask for Raul. Tell him I sent you and recommended the resort. So far, I know of over 40 people who have been here.
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