Tag: resort

Majestic Elegance Punta Cana — A slice of Paradise

Majestic Elegance Punta Cana --  Awesome Resort

Majestic Elegance Punta Cana — Awesome Resort

Majestic Elegance Punta Cana, Bavro Beach, Dominican Republic

I have tried very hard to figure out how to describe this resort that was by far the best that we have ever stayed at. Was it the quality of detail, the majestic care of the resort? How do you describe a resort that goes above and beyond? A resort that not only gives you everything you would expect but so many things that you would simply not find anywhere else, period. How would you describe a resort that should have more stars than allowed?

Elegance. In this case Majestic Elegance. Can you tell we were impressed by this resort? Truly we were. Okay, this may sound over the top, but I have struggled for days on how to describe this place.

I am torn between writing this as praise to the staff and management and trying to convey how you too can have a wonderful vacation at this 10 star out of 5 star resort. I have to admit that at other resorts, we have always had a great time. My business is property management and real estate sales, so I am used to asking people their names. In this case, I think that this is part of the great service. The simple caring about others goes a long way. You go, you are open happy and meet new people and have a blast.

Majestic Elegance Punta Cana -- Buffet Staff

Majestic Elegance Punta Cana — Buffet Staff

But the difference here is the staff, no, not just the staff. These folks have received great training and support from great management. I watched the management level personal walk around and interact making sure all is well. At restaurants, and the buffets, they are there, somewhat in the background greeting people and making sure that you are satisfied and happy.

I do want you to say hi to these great staff people but, I really did not find any staff that was not super friendly. We were in the club section so the staff included Clora, Ysandra and of course Felix and Mariano. Like in the restaurants, the staff at the bars and on the beach were never far from a supervisor / manager that was also making sure you had a great time.

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Majestic Elegance Punta Cana — Staff on the Beach

 

 

Check out the photos of my wife, Judy on the beach. She wanted to get one picture of a staff and others literally RAN to get in the photo that turned out to be a series of 4 photo’s with Judy being lifted up by the girls. Again it all comes to great management that produces and maintains high standards that translate in to the great staff and a great experience for you.

I booked the plane separate from the resort. This was to be a special trip for our anniversary and I wanted to fly business class and to have an excellent Club room. (A post on travel points and flying business class verses pre-packaged vacations will be posted soon, if not already)

Majestic Elegance Punta Cana --  Raul Garcia Carpintero, Room division Manger

Majestic Elegance Punta Cana — Raul Garcia Carpintero, Room division Manger

I did have a few questions and needed to arrange for transportation to the resort from the airport. I wrote to the resort and Raul Garcia Carpintero, Room division Manger promptly wrote back with everything arranged. When we landed, we had a driver with a sign for the resort with our name on it. After a quick smooth drive and no stopping at multiple resorts as on a bus, we were greeted by Junior, our butler who looked after our check in and took us to the bar for a relaxing drink. While there, several management personal were there and one made a formal introduction to me to Raul. What a nice touch to be able to shake the hand of the person that personally made me feel comfortable about coming to this resort.

The surprises just kept coming. Our door had a Happy Anniversary banner on it and chilled bubbly was waiting inside our room. Needless to say, we felt like we were in a little piece of paradise from the moment we arrived. I don’t want to make this a huge report, but the level of quality was perfect. We took a walk through paradise down to the Club Pool where they had Canadian Club (A blend of Canadian Rye Whiskey that is usually never found in the Dominican) there for the asking. Then off to rest in the sun and pool.

Majestic Elegance Punta Cana -- Bailey Beds by the pool

Majestic Elegance Punta Cana — Bailey Beds by the pool

We could have reserved a Bailey bed and a few did that week, but there was no real need. In fact we went to the same spot all but one day as there was an ample supply. You could move the wicker pool beds around to get the perfect sunshine or let the palm tree leafs flicker over you in an extremely comfortable Bailey Bed. It was not a tough week. My hat is tipped again to the great staff who were on a constant walk up and down the pool either as a waiter delivering drinks or as management making sure there was nothing else you need. To give you an example of this, we brought a pool float and left it by the pool one night. The next day it was gone, but Benny walked by and in a flash he retrieved it from somewhere safe.

If you only go to the buffet, you will not run out of choices as the variety of food changes and all are delightful. This may sound like a broken record, but again the staff was great and management was there making sure all was perfect. Now, I do want to take a moment here to say, that this is a wonderful country, and the people working here as in any resort have families to feed and a small dollar tip goes a long way to help. So, yes, we tip with joy and gladness. It is our easy way of blessing the staff that work so hard to give this level of

Majestic Elegance Punta Cana -- Staff

Majestic Elegance Punta Cana — Staff

over the top service. I urge you to tip all the people who you come into contact with, up front, not at the end of the meal. A dollar to the greeter, a dollar to the waiters with coffee and water. Three or four dollars and you have made an impact on the lives of 3 or 4 people who are giving their all to you. Also if you can learn just a few key Spanish phrases you will make their eyes light up. To say good morning instead of Hi or when they ask how are you to be able to answer them very good is a game changer. The greeter at the buffet lit up when we came through the door each day. I am so sorry that I do not remember her name, but she asked me in Spanish how I was after I answered her English question the first day in Spanish. She remembered that little detail and was delighted that we tried.

Of course, go to the other restaurants as well. The steak house was great. Look at the pictures to see how great the staff was here and yes I am a steak lover and it was extremely good.

Majestic Elegance Punta Cana -- Resturant Staff

Majestic Elegance Punta Cana — Restaurant Staff

My wife is a seafood lover and the lobster tail was far better than expected. (Remember we are from the east coast of Canada and get Rock Lobster cheap. This was warm water spiny lobster (no claws, really a different animal) and I was not expecting much, but the chef prepared this in excellent fashion.)

We spent days lying in the sun, walking the beach for what seemed like miles, meeting new friends, and just hanging out around the pool. Once we were relaxed we went swimming with the sharks which was fun, but did not compare to this resort. We were booked for another excursion the next day and we cancelled. Drive on a bus or stay in paradise, … real tough decision.
One of the reasons we booked the transportation separately is that on the day we leave, we like to enjoy the resort, not the airport so, we always end up taking a taxi to the airport as the buses leave way too early at all resorts. We got up, ate, went to the spa where my wife got her nails done and I relaxed with a full massage then we checked out of the room at noon, enjoyed a nice lunch and then went to get our cab. As we were leaving the staff and management were doing a professional photo shoot so they are all there to thank and say good-bye to. As we got in the cab, it just happened that all the management were out front talking. We waved good-bye and the entire management waved back. Knowing the level of care that Raul put into our trip I have to wonder …. Was that planned as well??

Majestic Elegance Punta Cana -- Club Entrance

Majestic Elegance Punta Cana — Club Entrance

Go to the Majestic Elegance; if you are a couple 100% do the club (Adults only). It is worth the upgrade many times over. There are so many perks from free internet in the room to the managers party to the premium drinks, to the extra relation you will only only only find in the club section.

Please let me know if you found this review helpful. Look at the pictures, they do tell a story and feel free to contact me with questions, but really why ask me when the management makes it a point to write back look after your needs even before you book the trip. Cheers.

Room Tip: If you stay in the Club, ask ahead of time for the left side of the resort. This is where the management dinners and other club events take place. No biggie as it is only a 2 minute walk around the seafood restaurant.

Ask for Raul. Tell him I sent you and recommended the resort. So far, I know of over 40 people who have been here.

Permanent link to this article: https://stevestravelblog.com/?p=75

Catalonia Bavaro Resort

This is a review of the Catalonia Bavaro Beach, Casino & Golf Resort, Dominican Republic. We chose this resort after reading many reviews on Trip Advisor. Here is my review.

Bavaro Beach - This location is further from the pack of resorts to the north. This means less venders!!

Bavaro Beach – This place is further from the pack of resorts to the north. This means less vendors!!

Okay, it’s time to set the story straight on this wonderful resort. Let me start be saying that one of the reasons we chose this resort was the large number of positive reviews versus the other resorts that seemed to have about a 50/50 split. Now that I have been there, I want to comment not only on our trip but I will try to give you a set of pointers to help you have a great trip here as well. I truly believe that many of the small number of negative comments could have been overcome if people had more information before they go.

Looking into the Lobby Area

Looking into the Lobby Area

I think it goes almost without saying that we had a GREAT “holiday”. We went with a very open mind. We have traveled to several other islands and have always enjoyed ourselves in Jamaica. This time, it was a last-minute thing and we just tried the best sounding resort and the best price. Because of some other great reviews, we were ready for several things but many things were not commented on.

Several people suggested that we should try to get villa 1 or 2, but we ended up in villa 20. Don’t be as concerned about this. Most, if not all, of the villas that will be available are great and none of the people we met there had any complaints about their rooms. They are adding some new rooms so try to get rooms towards the beach or on any of the inside rows. I would avoid the rooms on the left away from the beach as these, I would guess, might get some of the sound from the nightly shows. Villa 20 is closest to the beach on the inside row on the right hand side. So, it is just before the pool. We never heard a sound from our room and had great sleeps every night.

As you can guess, when we checked in, I was trying to get villa 2 (based on other reviews)and when I heard we were in villa 20, I spent a few minutes at the desk as the very friendly staff tried to see if they could accommodate our request. Suggestion: If there is any delay at the front desk and you want a good drink after a long day of travel, just have the person you’re traveling with walk 20 feet to the left and get yourselves a couple of cold refreshing drinks. Don’t worry about carrying the glasses out of that area and to the front desk, it is fine. The cocktail was fine, but a nice tropical drink that we took with us to our room was great.

I really don’t understand the need for the colored band they put on your wrist when you check in, but all the resorts do this. Now, I am not saying to do this … but, friends that we met at the pool said theirs “accidentally” broke as they scratched an itch and it was not long after that, that our’s somehow “accidentally” broke and then many of the others in the group of people we met there all had the same accident. We did carry them in our bag, but we were never once, asked to see them. So … hint, hint.

If you arrive in the evening, like we did, remember that the buffet area by the beach is only open in the day time, not at night. In the evening, it is 2 of the specialty restaurants, and you need a reservation. So, remember to either head back to the lobby area for dinner or just send your bags on ahead of you and grab a bite right there.

Although the staff are very friendly and most know enough English to get the job done, please remember that this is a Spanish-speaking country. I found many smiles from the staffs faces as we tried to use their language. They would help me pronounce the words correctly and the instant friendly attitude was there all week. I think many of the complaints about the staff are unfounded. My wife and I found ALL the staff to be extremely friendly, but we treated them as friends as well. The most common but still rare comment I heard about the staff was something like “The staff is not friendly, They don’t even speak English” Well, there were many people at the resort that were from France, Italy, Spain as well as French people from Quebec here in Canada. I think it would be hard to find a large number of waiters and other staff in a Spanish-speaking country that can speak 5 or more languages, right. So I think that if you give the staff a little honour and allow them to take pride in their language, you will have a wonderful experience.

Now while we are on the topic of staff, I want to cover another 2 areas that will greatly help you in you positive vacation experience. We did two things every day that made our experience there like flying first class.

1.We brought gift packs of shampoo, specialty soups, and small things like pencils and candy for kids. We got most of these things with one trip to the dollar store so it was not expensive. We just quickly made up 7 packet’s in sealable baggies and left one each day with $5 for the house cleaner. We had the opportunity to meet the house cleaner and found out she had 3 small children and she was delighted with the gifts. Everyday, we ended up with extra water, beer, towels in many different shapes and fresh flowers everywhere. However, the smile on her face was a treat in itself.

2.At the main pool bar, which was the area that we spent most of our time at, I made sure to know the name of the bartender and slipped him $5 every day. That and my wife gave him a flashing pin of a parrot and other pins that he really liked. In fact the pins were a hit and other staff wanted one. We just stuck with the one fellow and I could not get my glass or our friends glasses empty. He always had a smile and was extremely friendly.

Do you have to tip? Of course not. I truly believe that you would get great friendly service anyway. But, All I am suggesting is this: If you were not at an all-inclusive and you went for drinks or dinner, you would, most likely, tip the staff when you paid your bill, right? Well here, you do not have a bill, but you still have staff that, in my opinion, deserves a tip, and with the huge majority of the guests not tipping, you will stand out to them as someone to give special service to.

Several people reported in their reviews that there were a lot of kids at the resort. Well, this is correct, but only for one day. It seems that the staff are allowed to bring family in to the pool area for the 1/2 day on Sunday. I don’t think that this is every Sunday, but the Sunday we were there, they were highly visible. Note, this was the ONLY day we saw a lot of kids that went around together like they were very knowledgeable of the area. All other days, we only saw a few kids with their parents (guests with kids). We just went with the flow and still had a great day, but here is a suggestion, if you are concerned that this will make an unpleasant day for you then, just book one of the great excursions that are available and be out of the resort area for the Sunday morning. I highly recommend the Safari Tour that takes you out into the countryside and the off shore snorkeling – you can actually swim with sharks (remember to bring a disposable underwater camera). Personal tip. If you want to try the snorkeling, I like to pop down to Wal-Mart and pick up a low-cost mask and snorkel kit. I think it is sort of nice to have my own snorkel 🙂 We left ours in the room for the house cleaners kids. Remember for any items like that, leave a note stating that these items are for the house cleaner and you’re giving permission for them to have them.

Now while I mentioned the Safari tour, This is a great way to see the “real” country. You will be visiting places that show the different things in the country. We bought cigars at the cigar factory, pure vanilla at the plantation and a lot of other things. They offer you hats and shirts at the sugarcane area and 85% of the money spent for these items goes to a local school that they support. (Yes, it does go to the school) Another Tip: Schools are provided only until grade 4. the schools are in need of supplies and although it might sound silly to us, it is a great blessing if you bring supplies to give to the school. We brought pencils but we discovered that scribblers/writing pads/books (or even just paper) are in great need. To see these kids is a little heart breaking, but you will leave with a great feeling. As well, a lot of people brought candy to give to kids along the way, but what really got to me was that they all asked for water!!! That was the big treat for them. So, be kind to your maid, ask for extra water. Of course you will not hear them say water, but you will hear them ask for “Agua” (Pronounced A-gua.)

Here is another tip that we discovered as we came back to our country and came through customs. If you bring back the honey or other things that are not labeled, they may not make it through customs. Wood products are iffy but we made it through with the carvings and things like that. Now, on the tour, they will talk about something called Mama-Guana. It is a drink that they take once a day for good health. However you can buy the bottle with 9 different kinds of wood in side ready for the liquid ingredients. We just liked the look of the bottle with the wood inside so we bought it. At the border, it was taken because of the wood. However, they told us that if we had of filled it with the honey and rum, the alcohol would have made sure the wood was clean and we would have been able to keep it, So, if you like this, buy the honey there and mix it back at the resort with free rum before coming home. I can’t say you will pass with success, but I can say that the wood will not make it on it’s own so … with free rum, you have little to lose.

I mentioned that we have been to Jamaica before and we thought we were ready for the sun here. I am not sure what the difference is, but the sun seemed to be more intense. I brought factor 15 with the intent on quickly going to 8 and then a 4, but we ended up buying a factor 30 to protect our shoulders. We still tanned even with the factor 30 on, so, considering the expensive price on the resort stores, be sure to bring some with you.

Here is a quick check list of things to bring.

1.LARGE Insulated coffee mugs (to keep your drinks cold at the pool or on the beach)
2.Disposable underwater camera – hint, even at the beach at the resort, you can snorkel. Take along a few crunched up bread rolls for the fish and take some great pic’s
3.Water shoes – useful for going out beyond the roped area where there is some rock bottom.
4.Inflatable water raft (Buy 2 or more so you will have a spare and leave them with a newly met friends that is staying later then you.)

All in all we:
1.had great weather
2.met new great friends
3.had great service
4.went on a great excursion
5.ate at great restaurants
6.had a great time

We highly recommend this resort.

MiMi -- the best guide at the Bavero Runners safari excursion

MiMi — the best guide at the Bavero Runners safari excursion

We kept in touch with MiMi and if you are doing this tour, we recommend asking for him.

New friends we met and had fun with for the week.

New friends we met and had fun with for the week.

We always meet new friends. Break out and start talking. It makes for some fun times. I think we were up to 12 by the end of the week.

 


Permanent link to this article: https://stevestravelblog.com/?p=59

Time for a change

A new day is dawning.

A new day is dawning.

Time for a change.

After reading and spending time in many different travel sites and blogs, I did not see anything that ready covered all the basis for information that I was after.

Oh, I could find information by digging and searching many, many different sites, but why should you go through this when I already have?  this is why I wanted to create this blog. Combining my reviews that I put up on TripAdvisor and different travel sites, along with the information that I discovered along the way.

i will divide my posts into these separate categories so that if you are looking for something specific, you should be able to find it quickly and easily.

I hope you will enjoy reading through my Blog. I urge you to join and get email updates as I post new entries of my travels around the world.

Steve’s Travel Blog.

Steve Kincade

 


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